Privacy Policy

Last updated: May 2026

At The Psychology Of Presence, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you visit our website or make a purchase.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Data Controller

The data controller responsible for your personal data is:

The Psychology Of Presence
Germany
Contact: Contact Form

2. What Data We Collect

We may collect the following personal data when you use our website:

Contact information: name, email address
Order information: purchase history, billing details
Technical data: IP address, browser type, device information, pages visited
Communication data: messages you send us via contact forms or email

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill your orders
To send you your digital product download links
To respond to your inquiries and provide customer support
To send transactional emails related to your purchase
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

Contract performance (Art. 6(1)(b) GDPR): to fulfill your order
Legitimate interests (Art. 6(1)(f) GDPR): to improve our services and prevent fraud
Legal obligation (Art. 6(1)(c) GDPR): to comply with applicable laws
Consent (Art. 6(1)(a) GDPR): where you have given explicit consent (e.g. marketing emails)

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and processing orders, including:

Shopify – our e-commerce platform (data processed in accordance with Shopify’s Privacy Policy)
Payment processors – for secure payment handling
Email service providers – for transactional emails

All third parties are contractually obligated to handle your data securely and in compliance with GDPR.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 10 years in accordance with German tax law (Abgabenordnung).

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access – request a copy of the data we hold about you
Right to rectification – request correction of inaccurate data
Right to erasure – request deletion of your data (“right to be forgotten”)
Right to restriction – request that we limit how we use your data
Right to data portability – receive your data in a structured, machine-readable format
Right to object – object to processing based on legitimate interests
Right to withdraw consent – withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us via our contact form.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. For more details, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All data is transmitted via SSL encryption.

10. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Germany, this is the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) or your local state data protection authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.